Return & Refund Policy
At MiuAudio, we take great pride in the quality and craftsmanship of every product we manufacture. Each product is carefully inspected before shipment to ensure it meets our high standards.
We understand that purchasing high-end audio equipment online requires confidence. If you are not completely satisfied with your purchase, please review our return policy below.
30-Day Return Eligibility
Returns may be requested within 30 days from the date your order is delivered.
To be eligible for a return, all of the following conditions must be met:
The item must be in brand-new, unused condition.
The product must show no signs of installation, use, modification, or damage.
All original packaging, protective materials, accessories, manuals, warranty cards, and included items must be returned.
The product must be securely packed in its original factory packaging.
The serial number and product labels must remain intact and unaltered.
The item must pass our inspection upon arrival.
Products that do not meet these conditions may be rejected or subject to a partial refund depending on their condition.
Return Authorization Required
Before returning any product, customers must contact our customer support to obtain a Return Merchandise Authorization (RMA).
Returns sent without prior authorization may not be accepted.
Return Shipping
Unless the product is confirmed to be defective or shipped incorrectly by us:
Customers are responsible for all return shipping costs.
Original shipping charges are non-refundable.
Any customs duties, import taxes, brokerage fees or other government charges are the responsibility of the customer.
We strongly recommend using a fully insured and trackable shipping service, as we cannot be responsible for items lost or damaged during return transit.
Inspection & Refund Processing
Once your return has been received, our technical team will inspect the product.
If approved, your refund will be processed to your original payment method within 7–10 business days.
Please note that your financial institution may require additional processing time before the refund appears on your account.
Non-Returnable Items
For hygiene, safety, and product integrity reasons, the following items cannot be returned:
Products with damaged or missing original packaging.
Products showing signs of use, installation, or abuse.
Products that have been modified, repaired, or disassembled by anyone other than MiuAudio.
Clearance, special-order, custom-made, or personalised products.
Products damaged due to improper handling after delivery.
Damaged or Incorrect Items
If your order arrives damaged during shipping or you receive the wrong item, please notify us within 48 hours of delivery.
Please include:
Your order number
Photos of the product
Photos of the shipping carton
Photos of the packaging materials
A brief description of the issue
We will work with you to provide a suitable resolution as quickly as possible.
Warranty Claims
Returns due to manufacturing defects should be handled under our Warranty Policy rather than this Return Policy.
Please contact our customer support for assistance before returning any product.
Important Notes
As our products are carefully handcrafted and shipped internationally, customers are encouraged to verify compatibility, specifications, and system requirements before placing an order.
By completing a purchase on our website, you acknowledge that you have read and agreed to this Return & Refund Policy.
Contact Us
For return requests or assistance, please contact:
MiuAudio Customer Support Email: info@miuaudio.com
